A Mark In Time
Mark Knopfler Discussion => Mark Knopfler Discussion Forum => Topic started by: marky49 on August 14, 2009, 11:04:30 AM
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Hi folks,
after the 'stunt' at mk.com re the teaser songs of GL, here is their next glitch:
Today I've received an email from the mk.com online store where I've purchased RAH pre-sale tickets in June. I've bought tickets via my German account and was charged in EURO. Now, they admit a(nother) technical problem:
"Unfortunately, we had a technical problem with our store's currency exchange during a few minutes of the presale which affected your order. If you had a look at the receipt we sent after your purchase, you may have noticed that you were charged 50.00 EUR per ticket, rather than the correct ticket price of
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I think the MK-store/website needs to replace some people. Trying to get people who think, do their job proper and do what they are hired for ;D Maybe one of us could apply for it ;)
Ooooooooh Martina, now I owe you another 8 euro's x 2 :P
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I think the MK-store/website needs to replace some people. Trying to get people who think, do their job proper and do what they are hired for ;D Maybe one of us could apply for it ;)
Ooooooooh Martina, now I owe you another 8 euro's x 2 :P
Actually, only 8 Euro. The first night (May 30) was charged correctly.
But mk.com did another mistake in their email now, they missed to ask for the difference on my last night (June 4) which was also only charged 50 Euro. I wonder when they will discover that? One mistake after the next...but are they allowed to do so?
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Hmm, good question. And I don't know the answer.
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They're not having a good time in mk.com at the moment are they - thats a few to many cock-ups in the past month ::)
The GL leak has probably cost MK a few quid because there will be a minority who wont buy the cd after downloading it for free & this ticket mess could have cost him a lot of dosh if it went undetected.
Martina,will you be charged again for another credit card transaction if they go back looking for their extra
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They're not having a good time in mk.com at the moment are they - thats a few to many cock-ups in the past month ::)
The GL leak has probably cost MK a few quid because there will be a minority who wont buy the cd after downloading it for free & this ticket mess could have cost him a lot of dosh if it went undetected.
Martina,will you be charged again for another credit card transaction if they go back looking for their extra
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Remember that laws vary from country to country but I would say generally if it's their fault then you shouldn't have to pay.
I recently got a coffee machine for my birthday and the company delivered the wrong model. We phoned them to inform them of the mistake and were told to keep the machine we got if we wanted which was over
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I think if it's their mistake, by law they cannot ask you to pay, but then on the other hand, they're only human and I hate it when of of my customers tries to "punish" us for a mistake. (they do that is some countries, jump at every opportunity to pay less, I don't think it's very honest)
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They're not having a good time in mk.com at the moment are they - thats a few to many cock-ups in the past month ::)
The GL leak has probably cost MK a few quid because there will be a minority who wont buy the cd after downloading it for free & this ticket mess could have cost him a lot of dosh if it went undetected.
Martina,will you be charged again for another credit card transaction if they go back looking for their extra
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They're not having a good time in mk.com at the moment are they - thats a few to many cock-ups in the past month ::)
The GL leak has probably cost MK a few quid because there will be a minority who wont buy the cd after downloading it for free & this ticket mess could have cost him a lot of dosh if it went undetected.
Martina,will you be charged again for another credit card transaction if they go back looking for their extra
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Hi Martina,
it's the same for me. They charged me with 50,00 EUR each ticket. Until now I have not got a similar email from mk.com and it seems this is due the fact, that my tickets are also for the last night ( 4th june ). I am sure within the next few days they will detect their mistake and mail us.
In my opinion they are not allowed to charge us automatically for the difference. At the presale I selected the correct currency and they showed in the orderform definitely 50,00 EUR for the ticket I ordered. Finally they confirmed the order and the price. So it was their mistake.
Why do they not apologize for the mistake and ask if we will pay the difference by our own choice ? That would be a correct proceeding and I'm sure nobody would disagree ...
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Generally I would say that they are allowed to charge the agreed price if the goods aren't delivered yet. And the agreed prize is GBP 50. But how you solve these things technically, I don't know...
Morten (lawyer)
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Hi J
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Generally I would say that they are allowed to charge the agreed prize if the goods aren't delivered yet.
Morten (lawyer)
Right, but the agreed price is/was 50 Euro. When you have an account which charges you in Euro, then you've NOT seen the GBP50. And, no. They need confirmation from us!
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Generally I would say that they are allowed to charge the agreed prize if the goods aren't delivered yet. And the agreed prize is 57.96 Eur. But how you solve these things technically, I don't know...
Morten (lawyer)
Hi Morten,
why do you think the agreed price is 57.96 Euro? When you've ordered with an account which charges you in Euro, you ONLY saw 50 Euro each. They offered the tix for 50 Euro, we agreed on 50 Euro and bought them. The act of sale was done. They even confirmed the purchase of x tix @50 Euro! So how should we know about the 'higher' price of that transaction? We haven't seen GBP 50 at any time during the process. Do you get my point?
Glad we've a lawyer here. And, they need a REPLY to authorize this payment adjustment. It's in their email too.
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Yes, absolutely, marky49, I get your point! If the agreed price was 50 Euro, you should not have to pay more than 50 Euro, no matter what. So the question here seems to be what price was agreed. If there was no information saying that the price was GBP 50 on the time of the purchase, then I guess you have a good case :)
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I wonder what happens if you don't authorize the payment ajustment... They still have the tickets. ???
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Generally I would say that they are allowed to charge the agreed price if the goods aren't delivered yet. And the agreed prize is GBP 50. But how you solve these things technically, I don't know...
Morten (lawyer)
as soon as apyment has been made most countries will not accept changes to the price.
they asked me to confirm the extra dosh, but forgot to read what would happen if i would not have agreed??
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I wonder what happens if you don't authorize the payment ajustment... They still have the tickets. ???
The worst would be that hundreds of people are queuing at the RAH, having their confirmed emails of purchase in their hands and want to pick up their tickets. That would be a HUGE mess! ;D
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They say that the higher pice was listed at their ticket page. Is that wrong?
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I think that Martina is right.
Same for me, and I did not notice they forget to "adjust" the Friday show.
Fact is that the price that was displayed on the web site was displaying 50 euro (I remember checking several times) so their explanation in the email sent is not correct.
If we agree to pay can we ask in return for a free copy of GL?
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They say that the higher pice was listed at their ticket page. Is that wrong?
Their page NEVER shown the 57.96
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Fact is that the price that was displayed on the web site was displaying 50 euro (I remember checking several times) so their explanation in the email sent is not correct.
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If this is right, I would say they are quite (I don't know what it's called in English, please help me with a suitable word here!). In that case they are actually trying to cheat the fans! Bad :( >:(
[/quote]
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If this is right, I would say they are quite (I don't know what it's called in English, please help me with a suitable word here!). In that case they are actually trying to cheat the fans! Bad
Yes, I agree and I've not studied law, but national and business economics (plus programming) but had to pass a lot of law exams too! Very helpful now! :o
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If this is right, I would say they are quite (I don't know what it's called in English, please help me with a suitable word here!). In that case they are actually trying to cheat the fans! Bad :( >:(
I agree ... btw thereby they try to whitewash their mistake too ... >:( strange business practices
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Yeah, cleanse themselves from their mistake.
So I'm wondering what they will reply now. I answered them earlier today that they are wrong!
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Hmm, are these the same people that decide what seats we get? Don't be surprised if you get Row Z Martina!
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Hmm, are these the same people that decide what seats we get? Don't be surprised if you get Row Z Martina!
:o Now I'm scared to death! ;)
Actually, exact seat locations were sent via email on August 6th. :P
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Ah, but what about the rest of the tour?
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Ah, but what about the rest of the tour?
You mean they will add me to their black list? :D
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Wonderful news. Now I'm really looking forward to the rest of the presale... NOT! :'(
Funny thing is, I have uttered my concerns at the MKNews forum quite a while ago. And they seem to ignore it. All I ask for is proper organisation, is that too much??
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Due to these incidents I wish the mk.com team would work as professionally as MK does....
In my view it's clearly their fault and they should carry the can! But they've got the upper hand in the end because the ticket presale is carried out by them. Let's hope the rest of the upcoming presale will run more smoothly.
I suppose you can't do anything more than to file a complaint with the mk.com team. As a german saying goes: to have the right to doesn't mean you'll be given justice.
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I suppose you can't do anything more than to file a complaint with the mk.com team. As a german saying goes: to have the right to doesn't mean you'll be given justice.
I absolutely think we should file complaints to the mk.com team. And maybe to the management as well. Every time things like these happen. That is the only way we can get things to change. It's a shame that the fans are treated so bad! Over and over again.
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Did anybody has already paid?
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All this super packaging, access mistakes on the official site, mistakes in ticket pricing. . . .it's beginning to sound like big corporations and government. I'm not trying to be silly here. I really think that MK should stay in the loop here and not turn his back. Even though he may be really pissed about the leak, 99.9 percent of his fans remain loyal and will attend his concerts and buy his music. People keep saying that he has ultimate control. If that is the case, he shouldn't say "I can't be bothered with all that." This is the first negative thing I have ever said about him. :'(
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Did anybody has already paid?
You mean the adjustment? No, I have not paid. Still waiting for their answer...
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Hmmm,
It seems my transaction is not affected at all. I saw the Pound-price (50 pounds), then changed to Euro and saw my actual price which was
58,97 Euros. And I thought, wow, that
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Hmmm,
It seems my transaction is not affected at all. I saw the Pound-price (50 pounds), then changed to Euro and saw my actual price which was
58,97 Euros. And I thought, wow, that
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I would bet 5 seconds after the pre-sale started. Nevertheless got row 9 after all... :'(
LE
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You go on May 30th and there are no pricing problem for that show, they got all but this one wrong.
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My friend who purshassed my tix told me about that....
Normally we wouldn't have to pay more... as it is "their" mistake... when you buy something in a shop you pay the price which is on it... ( well not every time some are very dishonest persons).
If my memory is good the problem happent only for the sunday because I paid 107
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I received the same e-mail asking me to pay more than the 50
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I don
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I don
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I cannot remember the full story, but PC was somehow involved in the formation of that company which runs the website mk.com and some more. OMG :-[
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nuff said... :-[
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I cannot remember the full story, but PC was somehow involved in the formation of that company which runs the website mk.com and some more. OMG :-[
I dont know anything about his companies or business interests but we came accross him last year at the Newcastle gig & lets just say I wouldnt be going for a few pints with him :oI know that everone has a job to do but you can do it efficiently in a nice way as well ;)
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I think that