You will find below my email exchanges with Simfy (from most recent to oldest, so read bottom to top).
I just suppressed my name to comply with the Forum policy not to use real names (although I personnally find this policy strange, I would have no problems at all using my real name, but well, I comply with the rules).
I am just amazed at how unprofessional and short-term focused these people are...
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sorry for my late reply, i was sick.
When was the purchase and please send me the purchase number, so i can check this. You got an invlice, this one i will need aswell, cause as i already explained, the shop was closed due to internal agreements.
Our company used to have the live recordiung part and the streamingpart, and the focus was put to streaming, so the live recording part was shut down in 2011.
Greetings
Julia
_______
Customer Service
simfy AG
Vogelsanger Str. 187
50825 Cologne, Germany
Management Board: Gerrit Schumann, Georg Bergheim
Supervisory Board: Dr. Hendrik Brandis (Chairman)
Registered in Cologne, HRB 66600
Dear Julia,
Thanks for your response. However, I find it very unsatisfactory from a
customer perspective:
- As a customer I bought the right to re-download my concerts in my private
space, should I need to do so (which is the case, by the way). You're just
telling me that the concerts I paid for are lost ??
- You did not bother to send a notice to your customers that the service
will be shut down; this is highly unprofessionnal, to say the least.
- And now, you do not even bother to explain to me what happened and why
the service is closed. What was the "strategy" behind this
Do you really think such an attitude will give you loyal customers
I am not resting my case, I ask you firmly to escalate this issue and to
give me proper answers.
Julia, 09. Febr. 14:53 (CET):
Hello,
thanks for your mail.
Unforunatelly we closed our live recodring shop simfylive in summer 2011. Due to that ordering any live concert ist not possible any more.
Greetings
Julia
_______
Customer Service
simfy AG
Vogelsanger Str. 187
50825 Cologne, Germany
Management Board: Gerrit Schumann, Georg Bergheim
Supervisory Board: Dr. Hendrik Brandis (Chairman)
Registered in Cologne, HRB 66600
Hi,
I used to have an account at Simfy (see below). I purchased 10 Mark
Knopfler's concerts.
Now that I want to go bakc to my space and re-download some of these
concerts, I just can't.
Trying even to purchase a concert on simfy live works until checkout, then
redirect me to a facebook page of a Simfy application; I downloaded this
one and tried to create an account, only to be told that the application is
not available in my country !!
I find it outrageous that I can't access anymore to my PAID products
without even an notification. The simfylive page is still up but not
running ! What happened ?
I do not care about this simfy application that is not even available in my
country. All I want is the service I paid for and am used to - downloading
my paid concerts and new concerts in high-quality MP3 format.
Please help !
Many thanks and best regards,